Privacy Policy

Timber Hollow Cabins & Sheds ("Timber Hollow," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when you contact us or request a quote — including through forms on our website and lead forms on Facebook or Instagram.

Information we collect

When you request a quote or otherwise contact us, we may collect:

• Contact details — your name, phone number, and email address.
• Project details — the type of building you're interested in (shed, garage, cabin, etc.) and your ZIP code or delivery area.
• Messages — anything you tell us by form, text, call, or email.
• Basic technical data — information automatically collected when you visit our site, such as device and browser type and general location, through cookies and similar technologies.

If you submit a lead form on Facebook or Instagram, that information is collected through Meta's advertising platform and shared with us in accordance with Meta's terms and this policy.

How we use your information

• To respond to your request, prepare and send you a quote, and answer your questions.
• To contact you about your inquiry and our rent-to-own and for-sale building options — by phone, text message, or email.
• To schedule delivery and provide our products and services.
• To improve our marketing and understand which ads and pages are helpful.

Text messages & calls

By providing your phone number and submitting a request, you agree that Timber Hollow may contact you at that number by phone call and text message — including with automated or recurring messages — about your inquiry, quotes, and offers. Consent is not a condition of purchase. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you may ask us to stop calling at any time.

How we share information

We do not sell your personal information. We may share it with:

• Service providers who help us run our business — for example, our customer-relationship and messaging platform (GoHighLevel), our website and hosting providers, and advertising platforms such as Meta (Facebook/Instagram) and Google.
• Delivery and finance partners as needed to fulfill your order or rent-to-own agreement.
• Legal and safety reasons — when required by law or to protect our rights, customers, or others.

Cookies & advertising

Our site and ads may use cookies, pixels, and similar tools (including the Meta Pixel and Google tags) to measure performance and show relevant ads. You can control cookies through your browser settings and your ad preferences on the platforms you use.

Data retention

We keep your information for as long as needed to respond to your request, fulfill our services, and meet legal or business requirements, then delete or de-identify it.

Your choices & rights

You may request that we update, correct, or delete your personal information, or stop contacting you, by reaching out using the details below. Depending on where you live, you may have additional rights under applicable privacy laws.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The "Effective" date above shows when it was last revised.

Contact us

This Privacy Policy is provided in good faith to describe our current practices and is not legal advice.